Frequently asked
FAQ
Everything about ordering custom kraft mailers — and if your question isn’t here, just call or text us.
Ordering
What's the minimum order?
Our minimum is 250 pieces across all kraft mailer constructions — flat, padded, poly-lined, window, self-seal, and large format.
Is there a maximum order size?
No. We regularly produce runs into the tens of thousands for national fulfillment programs and full seasonal rollouts.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production proof so you can approve the physical piece before we run the full order — ask us for terms when you request your quote.
Can I mix products or styles in one order?
Yes. You can combine styles — say a Flat Kraft Mailer for one SKU and a Padded Kraft Mailer for another — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, construction, and color specs on file, so reorders match your previous run exactly and move faster.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don't have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone ink matching so your kraft mailers match your brand exactly.
Can you print different designs for different products or SKUs?
Yes. Send us separate artwork per SKU and we’ll set up each as its own print run within the same order.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
About two weeks from approved mockup for standard constructions. Poly-lined, window, and large-format styles may take slightly longer depending on the run.
Do you offer rush production?
Yes. Rush is available for firm launch deadlines — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Kraft mailers pack flat and are light for their size, so bulk orders are generally economical to ship.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected items.
Pricing & Payment
How much do kraft mailers cost?
Bulk pricing is by quote; typical ranges run from about $0.45 to $1.60 per unit at minimum quantities, improving as the run grows. Each product page shows its range.
Why don't you list exact prices?
Price depends on quantity, construction, size, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.
Product & Care
What colors are available?
Natural Kraft, White Kraft, Black Kraft, and Kraft with a color window across all constructions, with custom Pantone ink matching on request.
Is the printing really durable in transit?
Yes. Our full-color offset and digital printing bonds into the kraft paper fiber rather than sitting on a laminate, so it holds up through normal handling and delivery.
What are the kraft mailers made of?
Recyclable kraft paper, in flat and self-seal builds, with padded (bubble-lined), poly-lined, window, and large-format constructions also available.
Are kraft mailers actually recyclable?
Yes, the kraft paper itself is recyclable and biodegradable. Poly-lined and bubble-lined constructions should be checked against local recycling guidelines due to the interior lining.
Can kraft mailers be sized to fit inside another box or fulfillment system?
Yes. Send us the dimensions of your product or existing packaging and we’ll recommend a size that fits comfortably with room to seal closed.